Definition
An AI-powered service that answers business calls, books appointments, handles customer inquiries, and routes escalations — typically 24/7. Replaces or supplements a human front-desk role.
Why it matters
AI receptionists are one of the most established AI services for small businesses because the work is structured (greet, qualify, book or route) and the failure mode of missing a call is expensive. Modern voice AI sounds conversational, not robotic.