Frequently Asked Questions

Deptly is a fully managed service that runs four departments for your small business — Marketing, Sales, Front Desk, and Back Office — combining AI execution with real human oversight. There's no software to learn or dashboard to check. You tell us what you need, and your departments handle the rest.

No. Deptly runs your departments for you. There's no software to learn, no dashboard to check, and no tools to configure. It's a fully managed service — you tell us what you need, and your departments handle the rest.

No technical knowledge required. To you, it just feels like having a really competent team. You tell us what you need, and it gets done.

It starts with a short conversation. We learn how your business operates, review the tools you already use, identify gaps and opportunities, shape the right departments for you, and go live — usually within a week.

Most businesses are fully onboarded within one week. Departments can go live in as fast as 7 days. Complex setups with multiple departments may take slightly longer.

Yes. Many businesses start with the department they need most — whether that's Marketing, Sales, Front Desk, or Back Office — and add more departments as they see results.

Brand-sensitive and significant decisions — ad spend changes, large proposals, brand campaigns, major content, vendor contracts, refund requests — go through a simple approval flow. Routine tasks run automatically so you don't have to micromanage.

Routine execution runs automatically: content scheduling, lead follow-up sequences, appointment confirmations, invoice sending, payment tracking, review responses, and SEO monitoring. Anything brand-sensitive comes to you first.

Your departments propose, you approve. Approvals come through your preferred channel — text, email, short video summary, or a quick call. No portal or dashboard required.

Your choice: text, phone call, email, short video summary, or a virtual meeting. No heavy portal required. Your departments communicate the way that works best for you.

Your departments hold the action until you respond. Nothing brand-sensitive ships without your sign-off.

Pricing is custom-scoped per business based on which departments you start with and the volume of work involved. A free 15-minute strategy call sets the right scope and budget — book it from the contact page.

No contracts and no minimum commitment. You can cancel anytime.

Yes — a 30-day money-back guarantee. If Deptly isn't the right fit in the first month, you get your money back.

Yes. Many businesses start with one department and add more as they see results. You can also scale a department up or down as your needs change.

It runs social media, email campaigns, content creation, local SEO, ad management, and reputation management. Content scheduling, SEO monitoring, and review responses run automatically; ad spend changes and major content go through your approval.

It handles lead follow-up, pipeline management, appointment setting, and proposal and quote generation. Leads are contacted within minutes, pipelines stay updated, and large proposals route to your approval.

It answers every call, books appointments, handles customer inquiries, manages review responses, and rebooks customers — 24/7. Refunds, escalated complaints, and policy exceptions route to your approval.

It handles invoicing, payment tracking, bookkeeping, vendor coordination, and budget planning. Larger purchases and vendor contracts route to your approval.

Within minutes. Speed-to-lead is one of the biggest reasons businesses see results — most leads go cold within an hour, so the Sales Department starts the conversation immediately.

Yes. The Front Desk answers calls and books appointments around the clock — including evenings, weekends, and holidays — so you never miss a customer.

The Back Office keeps your books clean and tax-ready, but does not file your taxes for you. The goal is to hand your accountant organized, accurate records when tax season comes.

Yes. The common pain points — losing leads during spring rush, falling behind on invoicing during peak season, slow winter cash flow — map directly to the Marketing, Sales, and Back Office departments.

Yes. The Front Desk handles booking, confirmations, and no-show prevention. Marketing runs social presence and email campaigns. Back Office tracks revenue and manages vendor payments.

Yes. The Front Desk handles reviews and catering inquiries. Marketing drives foot traffic and online orders. Back Office handles vendor management and financial tracking.

Yes. Sales follows up on every lead and sends quotes while you're on the job site. Marketing generates a pipeline beyond referrals. Back Office keeps scheduling and billing organized.

Yes. Marketing builds your online presence. Front Desk handles rebooking and reminders. Back Office keeps operations clean.

Yes. The Front Desk handles class scheduling and member communication. Marketing grows your community and fills classes. Back Office manages memberships and finances.

The six listed industries are where Deptly has the most pattern recognition, but the four departments work for most small service businesses. The strategy call confirms whether your industry is a fit before either side commits.

A single marketing hire costs $60K+ a year fully loaded (per BLS median pay data), and a full four-function team typically runs $190K-$245K+ annually before benefits. Deptly delivers full-department execution at roughly 10-30% of that cost without months of recruiting, onboarding, and management — and you approve what matters instead of managing people day-to-day.

Freelancers and agencies are usually disconnected from your business context, run on expensive retainers with slow turnaround, and lack consistency across functions. Deptly operates as a connected set of departments, shaped to your business during onboarding.

AI tools require you to learn another dashboard, and results depend entirely on you. Deptly is a managed service — no dashboard to check, no tools to configure. Deptly runs the departments; you approve what matters.

AI receptionist services handle one function — call answering. Deptly's Front Desk department covers that plus appointment scheduling, customer inquiries, review responses, and rebooking, and integrates with Marketing, Sales, and Back Office so the work isn't siloed.

Fractional and outsourced services usually cover one function — marketing or sales — staffed by humans on retainer. Deptly is four AI-powered departments with human oversight, working together across your whole business at a fraction of the headcount cost.

Deptly works with the major CRMs, scheduling tools, POS systems, accounting software, and email platforms small businesses use. We integrate with what you have rather than asking you to switch.

No. Deptly integrates with your existing stack. The goal is to handle the work you don't have time for, not to replace tools you already rely on.

That's fine. Deptly recommends and sets up the right tools as part of onboarding if you don't have them yet.

Deptly handles client business and customer data with standard business confidentiality. Data is used only to operate your departments and is not sold, shared, or used to train third-party AI models without your permission.

Only the Deptly team operating your departments. Client data is not shared across customers.

No. Your business data is used to operate your departments — not as training data for general-purpose AI models.

Book a free 15-minute strategy call from the contact page. Deptly learns your business, recommends which departments to start with, and you decide whether to move forward. No contracts and no pressure.

It's a conversation, not a sales pitch. Deptly learns how your business operates, talks through where the pain is, and recommends which one or two departments would have the biggest impact first.

Deptly serves small businesses across the United States.